FAQs | Colmaids

top of page

Fees

What should I pay if the cleaning team arrives and I've accidentally left the door locked?

When is the late cancellation fee applied?

Under what circumstances is a Lock Out fee applied?

Returned Check or Credit Card Fee

Billing

What types of payment methods do you accept?

How can I make a payment for my service?

When is my payment processed?

How can I obtain a statement of my account and the payments I've made?

How can I get discount coupons

Scheduling

How are changes to appointments scheduled and managed?

What is the appointment window arrival time for the cleaning professional?

How can I cancel the scheduled appointment?

Your home

How will you gain access to my home?

How to know the square footage of your home

How do we handle clutter?

Safety and Confidentiality

Our Services

What services are included in a regular cleaning service?

What services are included in a deep cleaning service?

What services are included in a move in/out cleaning service?

What services are included in a post-construction cleaning service?

What services are included in a Airbnb cleaning service?

Pricing for Additional Services

Are there any restrictions regarding the type of pets?

Do you clean windows?

What services are excluded from the cleaning service?

bottom of page