Terms of Service
By booking with us by phone or on our website, you agreed to our terms and conditions
Schedule Changes: All schedule adjustments must be arranged directly through the company. The cleaning professionals do not have full access to the Colmaids scheduling system. To request a schedule change, please contact us at colmaidsllc@gmail.com or call 727-505-0532.
Please do not contact the cleaning professionals directly to cancel or modify your appointment.
Cancellation and Reschedule Policy: To ensure we provide the best service and maintain a full schedule for our cleaning professionals, we have established a policy to manage cancellations and rescheduling effectively. This policy helps us keep our cleaning team and ensures that canceled spots are filled.
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Less than 24 hours notice, same-day cancellations, or lockouts: 100% of the full-service rate will be charged.
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24-48 hours notice before the appointment: A fee of $50.00 per employee assigned to the service will be charged.
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More than 48 hours notice: No charge.
Email and SMS Appointment Reminders: We send an email reminder 72 hours (3 days) before your scheduled service date and time, and a text reminder 24 hours before your appointment. These reminders provide an opportunity to cancel or reschedule if needed. If you need to update your contact information, please reach out to our office for assistance. Colmaids reserves the right to process payments for cancellation and rescheduling fees as outlined in the policy.
Cancellation and Rescheduling
To cancel or reschedule your cleaning appointment, please use the following methods:
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Phone: Call our office at 727-505-0532. Our business hours are Monday to Friday, from 8:00am to 5:30pm CST and Saturday from 8:00am to 12:00m (excluding federal holidays).
Please avoid using our social media channels for cancellations or rescheduling requests.
Appointment Times: We reserve the right to arrive within a one-hour window of your scheduled appointment time. For example, if your cleaning is scheduled for 3:00 PM, our professionals may arrive between 3:00 PM and 4:00 PM. This flexibility helps us efficiently manage our routes.
Cleaning Guarantee: For any complaints or issues with our services, please notify us within 24 hours of the service date. You can report issues by emailing colmaidsllc@gmail.com, including your full name, address, contact information, service date, and a detailed description of the issue, along with any photos or videos. Refunds are only considered after a manager has visited to assess the situation and determine any applicable refund amount.
Home Access: If you will not be home at the time of the appointment, please send us a text message or call our hotline to provide access instructions. Ensure these details are noted on your account and communicated to the cleaning team.
Pets & Animals: We kindly ask that you secure your pets in a safe area, such as a travel crate or kennel. While our cleaning technicians will be friendly towards your pets, Colmaids cannot be held responsible for any pet behavior.
What We Don't Clean:
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Handling multiple loads of dishes
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Cleaning bio-hazards (including mold, blood, or bodily fluids)
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Animal waste
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Insects or rodents
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Hoarding situations or large amounts of trash and debris
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Heavy scrubbing of walls and doors
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Inside curio or china cabinets with delicate items
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Moving or lifting objects over 25 lbs. We do not move furniture, but we will clean accessible areas by hand or with an extension duster.
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High or hard-to-reach areas, including windows, chandeliers, or high-light fixtures. We do not climb higher than a two-step ladder; higher items will only be dusted with an extension duster. This includes most chandeliers or vaulted ceiling fans.
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Excessive build-up on blinds or brittle blinds. We cannot guarantee the results of cleaning mini-blinds.
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Please be aware that some dust may resettle after cleaning; we make every effort to minimize this, but complete prevention is not possible.
Clutter: To ensure we can effectively perform our cleaning services, please make sure your home is free of clutter when we arrive. This means clothing, toys, and other items should be cleared from floors and surfaces. If you are unable to declutter beforehand, please let us know, and we can arrange an organizing service before the cleaning.
Safety & Confidentiality: If any household member uses syringes due to a medical condition, please ensure they are safely disposed of. Used syringes and needles should be placed in a secure, sealed container before final disposal to prevent accidental injuries, which could pose significant health risks to our cleaning team.
Additionally, please ensure that any confidential documents, firearms, weapons, substances, or other potentially illegal items are securely stored or removed prior to the cleaning professionals' arrival.
If our cleaning professionals encounters a situation that poses a health or safety risk, we will not be able to continue servicing your home. We are happy to reassess the situation once these Safety and Confidentiality Terms are met and the environment is safe.
Before and After Photos: We may document our work with before and after photos and video snippets. These will be taken in a way that does not reveal your home's location or compromise your privacy.
Damages: In the rare event that an item is damaged during cleaning, please report immediately to email colmaidsllc@gmail.com
—Please note that damages must be reported within 24 hours of the service date to be considered for repair or refund.
Unfair Solicitation Agreement: We invest significant time, energy, and resources into the screening, hiring, and training of our Cleaning Professionals. This agreement is in place to protect the integrity of our services and ensure we can continue providing top-quality staff to our valued customers. Unfortunately, some individuals attempt to bypass our efforts by hiring our Cleaning Professionals directly, which is why both our customers and Cleaning Professionals sign an "Unfair Solicitation Agreement." A fee of $2,000 will be charged if this agreement is breached, as it helps prevent unfair solicitation and maintains the high standard of service our clients expect. We kindly ask that you do not solicit our Cleaning Professionals for private work.
By agreeing to this policy, you understand that Colmaids' cleaning professionals cannot be hired directly by you for private work for one year after the termination of services. If you hire a Cleaning Professional from Colmaids for private work, a $2,000 finder's fee will be charged.
Pricing Reference: Our rates for Regular Clean, Deep Clean, Move-in/Out Clean, and Post-Construction Clean vary based on the size of the home in square feet and the time since the last cleaning (ranging from 1 to 56 weeks).
Additional fees include charges for supplies, a gas fee, credit card processing fee, and state tax (Florida state sales tax is 6%).
The minimum booking time for a cleaning service is 3 hours.
Colmaids will honor the time booked on our website. Our pricing schedule is accurate as long as the original description provided matches the size and condition of the residence.
Please provide accurate information regarding the condition of your property to ensure a complete job and accurate pricing. If our cleaning professionals arrive and find that the condition requires more work than the time originally booked, the team will clean for the duration of the scheduled time. If additional cleaning is needed, the service will continue at the standard hourly rate of $50–55 per hour per team member, with customer confirmation.
Cleaning Supply Fee: A $10 fee is applied to all scheduled cleanings, including both recurring and one-time services.
Credit Card Fee: A 1.5% processing fee is charged for all jobs paid by credit card, applicable to both recurring and one-time cleanings.
Add-Ons: Additional services, such as cleaning the inside of the fridge, oven, hand-wiping windows, doors, inside cabinets, and more, can be added during the booking process.
Capping Your Cleaning Service: For deep cleanings, including move-in/move-out services, the cleaning team will work for the time allocated in your booking to complete the tasks.
If you wish to set a different time limit for your cleaning than what was suggested (e.g., 2 hours instead of 3 hours), you must specify this before confirming the appointment. We cannot adjust the payment after the service is completed. Please note that if you set a fixed time limit, the cleaning team will stop working at the specified time, even if the job is not fully completed. In such cases, we cannot honor our 100% satisfaction guarantee or offer a free re-clean due to the time constraints you set.
Situations Where Rates May Vary:
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Post-Construction/Remodeled Houses:
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Hourly rate: $40–$50/hr + sales tax per cleaner.
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Note: Post-construction and remodeling jobs typically require double the time, and the estimated time on our Pricing page will not apply.
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Bad-Condition Jobs:
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Hourly rate: $45–$55/hr + sales tax per cleaner.
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Applicable for homes that are very cluttered, requiring significant effort to clear areas before cleaning.
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Weekends:
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Hourly rate: $40–$50/hr + sales tax per cleaner.
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Corporate Pricing:
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Hourly rate: $36–$45/hr + sales tax per cleaner.
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Recurring Services: The cost for recurring services is determined by the square footage and the overall condition of your home. This pricing is fixed for up to 12 months from the date of your first cleaning. Prices are reviewed annually and adjusted based on inflation.
Collections: A $50.00 fee will be charged for any unpaid balances. Any discounts or coupons will not be applicable if your account is sent to collections. Payment is due on the day of service; any payments received after this are considered late.
If I have an outstanding balance with Colmaids LLC and do not make satisfactory payment arrangements, my account may be referred to an external collection agency. I will be responsible for reimbursing any fees incurred by the collection agency, including costs and expenses related to collecting my account, and potentially reasonable attorney’s fees if they arise during the collection process.
To facilitate the servicing of my account, I agree that Colmaids LLC or their designated external collection agency may contact me via telephone, including at any wireless numbers provided, which may incur charges. They may also contact me through text messages (message and data rates may apply) or emails, using any email addresses provided. Contact methods may include pre-recorded/artificial voice messages and/or the use of an automatic dialing device, where applicable.
Damaged Property: Colmaids adheres to the standards and policies established by the Fabricare Industry and the International Fabricare Institute. We take great care in cleaning and processing garments entrusted to us, using methods that we believe are most appropriate for each garment's material and condition. However, we cannot be held responsible for inherent weaknesses or defects in materials or manufacturing, which may cause tears or the appearance of small holes in the fabric during processing. We cannot guarantee against color loss, color bleeding, shrinkage, or damage to fragile fabrics or ancillary items such as belts, buttons, beads, ties, or zipper pulls. Colmaids' liability for any damaged items will not exceed ten times the charge for cleaning that garment, regardless of its brand or condition. Any damaged items must be reported via email to support@colmaids.com and returned to Colmaids for inspection within one business day.
Lost and Loose Items: If you believe an item has been lost, please report it via email to colmaidsllc@gmail.com within one business day. Colmaids will make a reasonable effort to track all items processed and will review lost item claims individually. Reimbursement for items deemed lost by Colmaids will be in accordance with the International Fabricare Fair Claims Guide, with compensation not exceeding ten times the cleaning charge for the item, regardless of its brand or condition. An item will be considered lost if it has not been found within thirty days of filing the initial claim.
Colmaids is not responsible for any items left for service without a corresponding order. When using our home delivery service for pick-up and delivery, Colmaids assumes no responsibility for items before they are picked up or after they are dropped off. It is the customer’s responsibility to ensure the safety of items during these times. For delivery service, Colmaids' maximum liability is $100. While we make every effort to track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, brooches, strings, laces, hoods, or other accessories left on garments or hangers. We ask customers to remove these items and empty pockets of items like lipstick, gum, or pens before leaving garments with us, as Colmaids cannot be held responsible for damage caused by such items left in pockets.
Last Updated: August 20 / 2024